What happens if my event is cancelled or postponed by the coronavirus (COVID-19)?
In this statement, due to the Coronavirus pandemic, Captain Ticketâ„˘ will review the refund procedure for cancelled, postponed, and/or rescheduled events. First off, weâ€™d like to express our concern and best wishes for anyone who has been affected by the Coronavirus. In our 39 years in business, we have never seen anything like this and our customers safety is our first concern.
As this situation is unprecedented, we are working to adapt as best we can. As a secondary ticket marketplace, we have no control over official event decisions and whether they are cancelled, rescheduled, suspended, or simply postponed. Such actions are decided upon by the venues, teams, artists, or local governments. If an event is outright cancelled, you will receive a full refund of your purchase. If an event is scheduled to take place but without fans present, it will be considered cancelled and refunds processed accordingly.
Please allow 2-4 weeks for refunds to be initiated. This delay is due to the number of cancellations taking place. If you received hard stock tickets please DO NOT DISPOSE OF THEM, as they may be required to be returned to the seller in order for a refund to be processed. We will contact you via email or by phone once we are able to confirm such details.
Once your refund is processed, youâ€™ll be notified via email. Please allow 3-5 business days before the refund is posted to the payment method used. There is no need to contact us to initiate a refund.
If you can no longer use the tickets or are no longer interested in attending the event due to the COVID-19, please fill out our â€śSell Ticketsâ€ť form and weâ€™ll work with you to resell your tickets on our platform.
Other FAQ's regarding this situation:
What is a suspended event considered?
A suspended event is treated the same as a rescheduled event and no refund is applicable
Will Captain Ticketâ„˘ reimburse my travel expenses?
We will not reimburse travel expenses. However, many airlines, car rental companies, and hotels are providing special considerations due to the virus. Contact your travel company for more info.
What's the difference between a cancelled or postponed/rescheduled event?
Cancelled events are completely cancelled and will not take place on any future date. However, when events are postponed or rescheduled,Â they will still take place on a future date where all issued tickets will still be honored.